Some customers were reporting their accounts were being logged on as “Vladamir” or “Sarah. Glover expressed frustration that his case had been shuffled around to four different call centre staff and he had to explain the problem each time.Īnother customer named Cameron Worts reported problems logging into the “my account” section of the website and seeing other people’s personal details “So apparently if you activate a new prepaid sim card with Optus at the exact same time as 17 other people all their activation emails get sent to you and you still don’t get to activate your own damn sim,” he said. The Optus 4G network covers 98 of the Australian population and Optus’ 5G network is progressively rolling out. Why you should choose a value packed Optus Plan. How’s it feel to save on a new device Choose your device. Matthew Glover also experienced problems with sim card activation. Optus SIM plans - Exclusive to Officeworks. I was given full name, birthday, email and physical address for this other person.” “I have someone’s name and birthday showing – he/she was born after 2000. “I was suddenly confronted with pre-filled data that obviously belonged to someone else,” she said on Optus’s Facebook site.
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